FAQ

How does LastPass work with HarvardKey?

You will need a LastPass account to access LastPass.

Your HarvardKey can be stored in LastPass like any other account. Unlike other accounts, you will need to remember this password. Storing the password in LastPass will save you from having to type it in your web browser, but you'll still need to remember it for logging into your computer.

Why isn’t LastPass working properly with a particular website?

LastPass works smoothly with many sites, but websites and web browsers often interpret scripts differently. If you find LastPass isn’t automatically filling in your passwords, you can always get your passwords directly by clicking the LastPass icon in your browser and opening your vault. All your usernames and passwords can be viewed and copied from there.

How can I secure my LastPass account?

The best way to keep your LastPass account secure is by using a very strong, unique password and enabling two-step verification. Follow the guide for creating strong passwords here, and the guide for enabling two step verification in LastPass here.

What if I get locked out of LastPass by forgetting my master password?

LastPass does not have your master password so they cannot reset it or retrieve it for you. If you are concerned about this, you may consider writing down your master password and storing it in a secure place such as a home safe. If you are already locked out, there may be some options for recovery depending on your LastPass settings. These options can be reviewed here https://helpdesk.lastpass.com/account-recovery/.

 

If you are unable to access your vault, you will be able to start again with an...

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What if LastPass gets hacked?

LastPass was hacked in July 2015. The goal of the attack was to get access to the password vaults Fortunately, even though the attackers got in to LastPass servers, they could not steal user passwords. Why? Because LastPass does not have access to your password vault. Without your master password, the passwords you store in LastPass stay encrypted.  

Read more about the LastPass incident in 2015 at https://blog.lastpass.com/2015/06/lastpass-security-notice.html/.

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Can I keep my LastPass account if I leave the University?

Signing up for LastPass through Harvard grants you one year of personal premium access. This can be renewed every year you are with the University. If you leave the University you will either need to pay for personal premium yourself, or use the free version of the service. This version has the same security, but a few less features.

What happens to my LastPass account if I leave Harvard?

You get to keep your Personal Premium LastPass Account! This is why we made you use your personal email address when signing up. Once your yearly subscription with Harvard is up, you'll either have to pay the yearly premium fee or use the free version. Either way, you get to keep all the passwords stored in your personal premium LastPass account.