FAQ

Why isn’t LastPass working properly with a particular website?

LastPass works smoothly with many sites, but websites and web browsers often interpret scripts differently. If you find LastPass isn’t automatically filling in your passwords, you can always get your passwords directly by clicking the LastPass icon in your browser and opening your vault. All your usernames and passwords can be viewed and copied from there.

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How do I renew my premium LastPass account?

LastPass will send you an email reminding you to renew. Follow the instructions in the email, or this guide https://harvard.service-now.com/ithelp?id=kb_article&sys_id=73754906dbaa8b00a914fff31d96199a.

If you miss the renewal, your account will go from “premium” to “free”. You can restore the premium features at any time by going through the same process as you would for placing an existing LastPass account under Harvard’s payment plan.  

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What if I get locked out of LastPass by forgetting my master password?

LastPass does not have your master password so they cannot reset it or retrieve it for you. If you are concerned about this, you may consider writing down your master password and storing it in a secure place such as a home safe. If you are already locked out, there may be some options for recovery depending on your LastPass settings. These options can be reviewed here https://helpdesk.lastpass.com/account-recovery/.

 

If you are unable to access your vault, you will be able to start again...

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What if LastPass gets hacked?

LastPass was hacked in July 2015. The goal of the attack was to get access to the password vaults Fortunately, even though the attackers got in to LastPass servers, they could not steal user passwords. Why? Because LastPass does not have access to your password vault. Without your master password, the passwords you store in LastPass stay encrypted.  

Read more about the LastPass incident in 2015 at https://blog.lastpass.com/2015/06/lastpass-security-notice.html/.

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What happens to my LastPass account if I leave Harvard?

You get to keep your Personal Premium LastPass Account! This is why we made you use your personal email address when signing up. Once your yearly subscription with Harvard is up, you'll either have to pay the yearly premium fee or use the free version. Either way, you get to keep all the passwords stored in your personal premium LastPass account.